The terms and conditions of a hotel, often referred to as the “General Terms and Conditions” (GTC) or “Terms of Use,” are a set of rules and agreements that customers accept when booking a room or using the hotel’s services. These terms can vary from one hotel to another, but they generally cover the following aspects:

  1. Reservations and Cancellations: Booking conditions, cancellation policies, potential fees for late cancellations, and refund conditions.
  2. Price and Payment: Information on rates, applicable taxes, additional fees, accepted payment methods, and any required deposits.
  3. Hotel Policies: Specific rules and regulations of the hotel, such as check-in and check-out times, pet policies, non-smoking policies, etc.
  4. Customer Responsibilities: Expectations regarding customer behavior, potential damages, and financial responsibility in case of non-compliance with hotel rules.
  5. Services and Amenities: Details about services included in the room rate, as well as those that may incur additional charges.
  6. Privacy: The hotel’s privacy policy regarding personal information provided by customers.
  7. Force Majeure: Provisions in case of unforeseen circumstances, such as natural disasters, strikes, etc.
  8. Disputes and Claims: Procedures to follow in case of disputes or claims.

It is important for customers to read and understand these terms and conditions before booking a hotel room. Hotels typically provide a copy of their GTC on their website or upon request.